Have It Delivered

(888) 909-1198

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FAQ


FAQ

Learn the answers to all your questions by reading the Have It Delivered FAQ. Contact us in Chilliwack, BC, to learn more.

How much does it cost?
Deliveries start at $8.99, but the total delivery charge depends on where you live and your choice of value-added services, such as how many stops you need, whether you need us to shop for groceries, and whether you need a debit or credit machine.


Do you go to grocery stores and do grocery shopping?
Yes. We will go to the grocery store of your choice and purchase up to 10 items. This option is considered a value-added service and costs $5.99 extra.


Do you deliver from fast-food places and restaurants?
Yes. We will go to any restaurant you choose and deliver your meal to you.


Do you have debit at the door?
Yes. We accept payment by debit or credit at the door. This option is considered a value-added service and costs $2.25 (plus tax) extra.


Why does it cost $2.25 for debit and credit services?
The $2.25 (plus tax) charge covers the costs of offering the mobile debit and credit service. Have It Delivered contracts this part of the service out to Van Schaik Enterprises. We use their equipment and pass their costs on to the customer.


Will you go to more than one place?
Yes. We will gladly make multiple stops for you if needed. This option is considered a value-added service and costs $4.99 extra for each stop needed.


Is there a minimum order amount?
No. There is no item too small or too inexpensive. We will pick up anything small enough to fit in a small car and light enough to be carried.


Is there a maximum order amount?
Yes. Drivers use small cars and carry limited cash on them. Please keep your orders small, light, and under $100, if possible. The maximum order we are able to accept varies based on your payment method:

  • Debit Maximum
    — $300
  • Credit Maximum
    — $50
  • Cash Maximum
    — $200
  • Online Maximum
    — $300
 

Do you do overnight deliveries?
No. We are not a courier company in that sense. All of our deliveries are same-day, individually assigned, and generally local.


Are you open every day?
We are open 364 days a year. The only day we are closed is Christmas Day.


Do you deliver alcohol and tobacco?
Yes, but you must have two pieces of government-issued picture ID to receive the order, and the person receiving the order must be the one who placed the order.


Do you deliver to parks and schools?
No. We do not deliver to persons at parks and schools unless they are staff members, as we can't sufficiently verify the legitimacy of the order or the person placing the order.


Will you take a personal or company cheques?
Personal cheques are not accepted; we only accept company cheques for the delivery charge.


Can I get a ride?
No. We are not a taxi, and we are not licensed to transport people.


Do you take Visa or MasterCard?
Yes, we now accept VISA and MasterCard via chip only. We will not accept any credit cards that do not have chip verification — no exceptions. Note that payment by credit card is considered a value-added service and costs $2.25 (plus tax) extra.


Can I get cash back on debit or credit purchases?
No. We do not offer cash back on any debit or credit transactions.


How much does it cost?

  • Standard Delivery
    — $8.99
  • Grocery Stores and Big Box Stores
    — $5.99 Extra
  • Debit or Credit Card Payment at Your Door
    — $2.25 Extra
  • Additional Stops
    — $4.99 Extra per Stop
 
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